Terms & Conditions

Website Terms & Agreements

and DisclaimersTerms and ConditionsWelcome to Nurtura Home Care Services Ltd. By accessing our website, submitting an inquiry, or receiving care services from Nurtura, you agree to these Terms and Conditions.

Statement

Nurtura Home Care Services Ltd. is committed to providing compassionate, culturally respectful, and client-centered home care in Alberta. We believe that home is where dignity, comfort, and peace of mind live. Our policies and practices are guided by the Health Information Act (HIA), the Personal Information Protection Act (PIPA), and Alberta Health Services home care standards.We collect and use personal information solely to provide safe, effective, and individualized care. Our team of independent care providers works under clear professional standards to protect client privacy, promote safety, and uphold our values of integrity, respect, compassion, and accountability.

Nurtura Home Care Services Ltd. protects all personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and the Health Information Act (HIA). Information we collect may include contact details, care preferences, health-related information (when voluntarily provided through our intake forms). We use this information only for:Coordinating and delivering home care services Communicating with clients and families Managing service inquiries and feedback Meeting legal, regulatory, or insurance obligationsWe do not sell or rent client or visitor information. Access to personal data is limited to authorized personnel and contractors who have signed confidentiality agreements. Clients may request to review, correct, or withdraw their personal information by contacting us at info@nurturahomecare.ca.

User Agreement

By accessing or using the Nurtura Home Care Services website, users agree to comply with all applicable laws and these Terms of Use.The website content is provided for informational purposes only and does not constitute medical or legal advice. Users should not rely on website content for diagnosis or treatment decisions.All information, designs, and materials are the property of Nurtura Home Care Services Ltd. and may not be copied or distributed without permission.Users agree not to upload harmful, unlawful, or defamatory material through the website’s contact or intake forms. We reserve the right to modify or remove website content at any time without notic

.Accessibility Nurtura Home Care Services Ltd. is committed to providing equitable access to information, services, and communication for all individuals, including persons with disabilities. We continue to review our content to improve usability for all visitors. If you encounter any barriers while accessing information, please contact us at info@nurturahomecare.ca or 780-974-7686. We will make every reasonable effort to provide content in an accessible format.

Service Agreements

Before the start of care, each client or their legal representative will receive a written Service Agreement outlining the nature of services, rates, scheduling, and consent for care. The Service Agreement will define specific care tasks, time commitments, and any service limitations to ensure clarity and accountability.

Client Responsibilities

Clients and families are expected to:Provide accurate health and personal information necessary for safe care.Maintain a safe environment free from hazards, smoking, or harassment.Give timely notice of any schedule changes or cancellations.Communicate openly with the care coordinator about preferences, changes in condition, or concerns.

Refund

Prepaid services cancelled with proper notice will be fully refunded or credited to future visits. Clients must provide a 48 hour notice for refund. Refunds are processed within 7 to 10 business days using the original method of payment.No refunds are issued once services have been rendered.In rare cases of service dissatisfaction, Nurtura will review concerns on a case-by-case basis and offer corrective action, replacement visits, or credit as deemed appropriate.

Rescheduling

Clients who provide the required notice may reschedule a visit within 48 hours of scheduled visit without penalty, subject to care provider availability.

Contact:Questions

regarding our Terms and Conditions, cancellation, or refund policy can be directed to: info@nurturahomecare.ca or Phone: 780-974-7686

Scope of Practice

Nurtura Home Care Services Ltd. provides non-medical, client-centered home care designed to enhance comfort, dignity, and independence for individuals in their own homes.Our services include personal care, companionship, light household support, respite care for family caregivers, and specialized care for clients with dementia or chronic conditions.We operate within Alberta Health Services home care standards, ensuring all care is provided by registered Health Care Aides, and care is provided safely, respectfully, and in accordance with provincial regulations